Shipping policy
Order Fulfillment
We prepare and package kitchenware orders carefully before they are released to the shipping carrier.
Processing Time
Orders are generally processed within:
1–3 Business Days
Processing begins after payment has been successfully confirmed and covers order verification, preparation, packaging, and handling.
Shipping Time
Once the order has been dispatched, the estimated transportation period is:
3–7 Business Days
Estimated Delivery
The combined estimated timeframe is:
4–10 Business Days
The shipping period starts after dispatch and does not include the processing period.
Tracking
When tracking is available, shipment details will be sent to the email address entered during checkout.
Carrier tracking may take some time to show the first movement after the package has been accepted.
Shipping Delays
Delivery may take longer than estimated due to circumstances such as:
- Carrier service interruptions
- Severe weather
- Holidays
- Seasonal shipping volume
- Transportation delays
- Incorrect or incomplete delivery information
If your package appears to be significantly delayed, please contact us with your order number.
Shipping Address
Please check your delivery address carefully before placing an order. Customers are responsible for providing complete and accurate shipping information.